Monday, 7:30 AM
Caller: "Hello, where can I open software X to view the exportet data?"
Me: "Use the provided RDP-File, log in with your credentials, there are 2 folders on your desktop, it's in the right one!"
Caller: "There are no folders! I'm whether blind nor stupid!"
Me: "OK, I'll check. Calling back at 10 AM at the latest"
Delegated this problem to a colleague... got more important stuff to do...
Me to colleague: "Did you solve it? What was wrong?"
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